Return and Refund Policy

Return Eligibility

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 7–14 days of receiving your item.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in the original packaging

• Not be damaged or altered

• Include proof of purchase or order confirmation

For hygiene and safety reasons, certain items such as opened or used beauty products may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Used or opened cosmetic products

• Personal care items

• Gift cards or promotional items

• Clearance or final sale items

Return Process

To initiate a return, please contact our customer support team with your order details. Once your return request is approved, you will receive instructions on how to return your item.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Late or Missing Refunds

If you have not received your refund within the stated time frame, please check your bank account or contact your payment provider. If the issue persists, contact our customer support team for assistance.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with proof of the issue. We will arrange a replacement or refund where applicable.

Contact Us

For questions regarding returns or refunds, please contact our customer service team for assistance.